SHIPPING POLICY
As soon as we receive your order, it can take up to three to five working days to ship. Once we have shipped your purchase, we will send you a tracking link so you can follow your package as it finds its way to you.
UK SHIPPING
Standard deliveries are sent on a tracked service so you will be updated every step of the way.
Porto&Bello offers free UK delivery for orders over £100.
INTERNATIONAL SHIPPING
We are excited to say we ship internationally. In order to be as fair as possible to our customers the rate is specific to the country we are sending the goods to and will be calculated accordingly in the checkout section once delivery address has been put in.
Please be aware customs and duty payments will be liable for you to pay to the courier prior to delivery.
VAT AND DUTIES
Due to recent changes following Brexit any orders outside of the UK will be liable for customs and duty payments. The amount will be dependent on where the order is being shipped to and you will be contacted by the courier to advise of payment amount prior to delivery.
TRACKING YOUR ORDER
Once we have shipped your order, we will email you a tracking link so you can follow the status of your shipment. If you are having any issues with the tracking number, please contact our customer support team here.
CANCELLING ORDERS
We are still a small business and unfortunately are unable to cancel or make changes to any orders before it is shipped. If you need to return any item please contact our team here.
Still have questions? Contact us here.
Porto & Bello Accessible Clothing
FAQ
What is Porto & Bello’s mission?
Porto & Bello creates stylish, functional clothing specifically designed for individuals undergoing medical treatments. Our garments feature discreet access points for IV lines, portacaths, PICC lines, and central lines, offering comfort and convenience during treatment without compromising on style.
Why choose Porto and Bello clothing?
Our designs are stylish and practical, making it easier to manage medical appointments while maintaining your personal style. We focus on the person not the patient. Our high quality designs are made with all treatment and access points in mind from chemotherapy to dialysis and so much more. Our access points are perfect for, but not limited to PICC lines, IV's, cannulas, Port-a-cath and central lines.
How do I choose the right size?
T-shirt: Women should size down from their usual size, while men should stick to their regular size.
Sweatshirt: Women should order their usual size for a standard fit or size up for a relaxed fit. Men should size up one size, as our clothing is unisex.
How is Porto & Bello different from adaptive clothing brands?
Unlike general adaptive clothing, which focuses on accessibility for people with physical disabilities, Porto & Bello specialises in medical-access clothing. Our designs allow easy access for healthcare procedures like chemotherapy, dialysis, blood transfusions, and long-term IV treatments, ensuring patients remain clothed and comfortable throughout.
What types of medical treatments are your clothes designed for?
Our clothing is specifically crafted to accommodate:
: Easy access to portacaths and central lines.
: Discreet openings for fistulas, grafts, or catheters.
: Seamless access to PICC lines.
: Convenient access for ongoing intravenous treatments.
: Soft, non-restrictive fabrics designed to avoid irritating sensitive areas.
: Ideal for individuals with autoimmune disorders, cancer treatments, and chronic pain conditions requiring frequent medical interventions.
: For patients undergoing biologic infusions for conditions like Crohn’s disease, rheumatoid arthritis, or multiple sclerosis.
Are Porto & Bello garments suitable for everyday wear?
Absolutely. Our clothes are designed to be stylish and practical, making them perfect for medical appointments, hospital stays, and casual daily wear. Patients can transition from treatment to their daily routine without changing clothes.
How should I care for my Porto & Bello clothing?
For optimal longevity, machine wash on a gentle cycle with mild detergent and air dry to preserve the fabric and access points.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary based on location.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the items are unworn and in their original condition.
Why is accessible clothing better than adaptive clothing for medical treatment?
Adaptive clothing is designed for easier dressing but lacks features for medical accessibility. Our accessible clothing offers strategically placed zippers, snaps, and discreet openings, allowing healthcare professionals to provide treatment without requiring patients to undress. This makes it more practical and dignified for individuals undergoing regular medical care.
What is the NFD collaboration, and how does it support charity?
Our collaboration donates £5 from every sale to Future Dreams charity, supporting individuals affected by breast cancer.