We offer a refund of any new, unworn Porto&Bello product with its original tags and packaging within 14 days of delivery. Once the 14 days have lapsed, we are unable to offer a refund. 

 We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 To return an item please contact our team here  and we will tell you how to proceed.  

 Once the item has been received a refund will be issued.




We are unable to take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping your return package.

 Shipping costs are non-refundable.




We are a small business and currently are unable to offer exchanges. We recommend reordering the item through our website.




Refunds are offered within 14 days of receiving your order.  Items must be unworn and still have the swing ticket on them for a refund to be valid.  


Still have questions? Contact us here.